Oculus Quest 2 unable to put in apps & video games problem acknowledged

New updates will be added at the end of this story …….

The original story (published July 10, 2021) follows:

Several Oculus Quest 2 users have reported that they have been unable to download or install apps or games for a while.

According to reports, the issue appears to have appeared over 17 hours ago and has still not been resolved at the time of this writing.


I just bought a game and it took my money and now it just has a spinning loading icon where you hit buy and it loads … it’s not in my library either, I tried the quest out – and turn it on again and it still does

@OculusSupport hello. I cannot install any of my “not installed” apps. Also tried downloading a free app from the store but that didn’t work either. The internet connection is fine and I reached out to support with a request. Thanks very much

Trying to download something from the Oculus Quest Store results in an infinite spinning wheel and the item you purchased / downloaded never actually makes it to the library.

Users have tried basic workarounds like turning the Oculus Quest off and on, but the problem just persists.

However, some Redditors have been able to pinpoint the culprit behind the bug that prevents apps from installing on the Oculus Quest 2.


It turned out to be a recent firmware update that was released around the same time that reports came in.

However, downloading and installing apps isn’t the only problem users face as some have even complained that all of their installed apps were lost after the update.

Some have also reported being unable to use Air Link at all, which prevents them from playing anything that they have on a PC.

Fortunately, Oculus has already confirmed the problems on Twitter and stated that they are aware of them.


The VR headset company also said the problem is temporary and likely to go away on its own, but that they are still working to resolve it.

Update 1 (December 16)

01:55 pm (ACTUAL): Months later, it seems that a similar problem has re-emerged as many users are unable to complete purchases, download games, or access the website. Fortunately, Oculus support has confirmed that they are already working to resolve the issues.

We are working to resolve an issue where the Oculus Store is unable to complete purchases, download games, or possibly access the website. We apologize for the inconvenience and will get back to you as soon as the problem is resolved. (Source)

Update 1 (December 16)

06:26 pm (ACTUAL): Oculus Support has confirmed that they have resolved the issue where users cannot install or download the game from the store.

We have fixed the issue that is preventing purchases from being completed on our store. And we’re now gradually introducing a solution to a problem preventing certain titles from downloading successfully. This is happening slowly and we will update all of them when it is fully deployed. (Source)

Update 2 (December 25th)

12:33 pm (ACTUAL): Oculus Support has shared a few steps that are required for those who are having trouble installing an app. Check them out below:

We see you’re having trouble installing an app, and we have a few steps to help:
1.) Make sure that cloud backup is activated. See here: https://support.oculus.com/399621398228171
2.) Try to do a factory reset. See here: https://support.oculus.com/149134797159340

Update 3 (December 27th)

10:23 am (ACTUAL): It has now been discovered that Oculus Support is asking affected Oculus Quest 2 users who are having problems downloading and installing apps to contact them.

oculus support download problemsource

Update 4 (December 28th)

05:14 pm (ACTUAL): One person claims that they can work around the problem by freeing up more space on their device (more than the app needs).

This happens to me when my memory is almost full. For some reason the quest required more gigs to install than advertised in the app. Kind of a buffer. I usually have to delete some stuff for it to work again. (Source)

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