When you buy an Oculus Quest 2 today, you might wonder why the VR headset is nowhere to be found. That’s because Facebook is temporarily pulling the product off the shelves of physical and online stores after receiving mounting complaints of skin irritation. The social media company also announced that the entry level will double its storage once sales of Quest 2 resume.
Facebook is pulling sales “in response to reports from a very small percentage of users who have experienced skin irritation with the foam on the face surface on the skin,” said Andrew Bosworth, director of Facebook Reality Labs, in an official blog post. Facebook added that the recall is being made “in collaboration with the US Consumer Product Safety Commission (CPSC).”
As part of the Oculus Quest 2 recall, the company will provide Oculus Quest 2 owners with a new silicone case that fits over their existing headset.
Oculus Quest 2 sales will resume on August 24th with some critical changes. In addition to the standard silicone face cover, Oculus also offers 128GB of storage in the Quest 2 entry-level model ($ 299). The cheapest version offered so far only 64 GB. A 256GB model stays at $ 399.
What to do with your current Oculus Quest 2
If you own an Oculus Quest 2, you can sign up for your free silicone face covering by going to the Oculus My Devices page. After you sign in to your headset account, you should see the option to request silicone face interface cover next to your headset.
Problems with skin irritation first appeared in December 2020. At the time, Facebook said that about 0.01% of Oculus Quest 2 users were affected by the issues. In May, Amazon removed the headset from several European storefronts, including in the UK, France, Spain and the Netherlands.
“We hope that the larger memory size will give users more flexibility to instantly access and manage more content on a single device,” wrote Bosworth, “while the new silicone case gives users more options, both 128GB and 128GB having a comfortable experience with 256 GB Search. “
The Oculus Quest 2, which was released in October 2020. TechRadar’s review said it was “one of the best VR systems available for both beginners and seasoned VR veterans”. Compared to the original Oculus Quest, we praised the more responsive experience and higher resolution display.
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