Fb halts Oculus Quest 2 VR headset gross sales because of pores and skin irritation
For someone who has been thinking about buying an Oculus Quest 2 Virtual Reality (VR) headset in the past few weeks, this is a surprising twist.
After Facebook confirmed in December that a small number of Oculus Quest 2 users were experiencing skin irritation from the foam padding on the VR headset, Facebook stopped selling the device and initiated a joint voluntary recall with Health Canada and the US Consumer Product Safety Commission published (CPSC).
If you are a current Quest 2 owner, you can also request a free replacement for the silicone replacement mask.
“As more and more people got into VR with Quest 2, we received reports that a very small percentage of Quest 2 customers experienced skin irritation after using the detachable foam facial interface that comes with Quest 2 and is also sold separately suffered the Fit Pack, ”said Andrew Bosworth, director of Facebook Reality Labs, in a recent Oculus blog post. “While the reporting rate is low and the majority of reported cases are low, we want to make sure that our products are safe and comfortable for everyone who uses them.”
According to Health Canada, there have been 758 reports of skin reactions to the Quest 2’s internal seal. In the US, reaction numbers are understandably much higher at 5,716 reports.
A total of 175,592 Oculus Quest 2 headsets were sold in Canada and approximately four million in the US.
Facebook says it has stopped selling the Quest 2 around the world until new silicone cases can be added to each package. Sales of the new version of the Quest 2, which includes the silicone case, are expected to start on August 24th.
It’s also worth noting that Oculus is also increasing the Quest 2’s minimum storage from 64GB to 128GB without increasing the price of the VR headset from $ 459.
Source: Oculus, Health Canada Via: UploadVR